RETURNS AND REFUNDS POLICY OVERVIEW
Thank you for choosing to shop at Our Website. We want to ensure your complete satisfaction with your purchases, and we are here to assist you with any returns or refunds. Please review the following terms and conditions that apply to products you have purchased from us.
INTERPRETATION AND DEFINITIONS
Interpretation
Words beginning with a capital letter have specific meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.
Definitions
In the context of this Return and Refund Policy:
- “Company” (also referred to as “We,” “Us,” or “Our”) refers to:
PERIWINKLE TECHNOLOGY LTD,
NO 7, OKONNI CLOSE SUNNYVALE ESTATE, ABUJA, FCT, NIGERIA
Registration Number: 7784804
- “Goods” refers to the items available for purchase on the Service, whether they are physical or digital.
- “Orders” refers to a request made by You to purchase Goods from Us.
- “Service” refers to the Website.
- “Website” refers to the URL accessible from https://digitaldownloaddepot.shop/
- “You” refers to the individual using the Service, or the company, or other legal entity on whose behalf such individual is using the Service.
YOUR ABILITY TO CANCEL AN ORDER
While we are confident that you will enjoy our products and goods, we understand that there may be situations where you would like to cancel your Order from our Website. To exercise your right of cancellation, you must inform us of your decision by sending a clear statement. You can inform us of your decision by:
By email: [email protected]
We will reimburse you no later than 14 days from the day we receive your refund request. We will use the same means of payment that you used for the Order, and you will not incur any fees for the reimbursement.
DIGITAL GOODS
Purchase Of Reoccurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the Services will automatically renew at the end of each Subscription cycle. You can cancel your Subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect the following day of the Subscription cancellation, after which you will be downgraded and/or denied access to the Subscription and/or to the Services. The cancellation will not grant you the right to a refund and/or in-store credit for a partial Subscription cycle.
Purchase of One-Time Digital Goods: You can cancel your Order within 7 days from the purchase, without giving any reason, by contacting our support at the email mentioned above. If a purchased Digital Good does not perform as described on the Website, you may contact our support at any time, and we will examine your claim. If found justified, we will refund you. Refunds shall not be granted in cases of purchase abuse.
Purchase of Digital Services As Digital Goods (Digital Services): Due to the uniqueness and personal nature of Digital Services, returns and refunds will be evaluated on a case-by-case basis. We have the sole discretion to assess cancellation requests, which should be sent to our support at the email mentioned above. We will consider factors such as the Terms of Use and whether the Digital Services were executed according to our highest standards. Additionally, we may consider misconduct and/or improper use of the Digital Services. Incomplete Orders may be canceled up to 7 days after the Order has been placed. Completed Orders or completed milestones may be canceled up to 3 days after the delivery of the Digital Services or the Notice of them, whichever is the latest.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
